Your Plumbing Questions Answered by The Plumb Hero in Norcross, GA & Metro Atlanta

Common signs include your water heater being over 8-12 years old, insufficient hot water, strange noises (like popping or rumbling) coming from the tank, rusty or discolored hot water, leaks around the base of the unit, or a sudden increase in your energy bills. If you're experiencing any of these, it's time for an inspection!

We install both traditional tank water heaters (gas and electric, in various sizes from 30 to 75+ gallons) and energy-efficient tankless water heaters. We'll help you choose the best option based on your household's hot water needs, space availability, and budget.

The cost can vary significantly based on the type, size, brand, and location of the unit, as well as any necessary code upgrades. Generally, expect to pay between $800 and $6,000 for a traditional tank water heater, and $1,500 to $4,500 for a tankless unit. We offer transparent, upfront pricing after assessing your specific needs. Check our promotions page for current discounts!

Tankless water heaters provide endless hot water on demand, are significantly more energy-efficient (saving you 20-30% on energy bills), take up less space as there's no bulky tank, and generally have a longer lifespan (20+ years) compared to traditional models.

Tankless systems are ideal if you frequently run out of hot water, want to save on energy costs, have limited space, or are looking for a long-term, reliable hot water solution. We'll assess your home's hot water demand and existing plumbing to determine if a tankless unit is the best fit.

Yes, tankless water heaters, especially gas models, often require specific venting solutions and sometimes upgrades to your gas line to ensure proper operation and safety. Our experts are well-versed in these requirements and handle all necessary installations and adjustments.

Water filtration systems improve the taste and odor of your drinking water, remove contaminants like chlorine, sediment, heavy metals (like lead), bacteria, and sometimes hard minerals. This leads to healthier drinking water, better-tasting food and beverages, and can even extend the life of your plumbing and appliances.

We offer various systems, including whole-house water filters (point-of-entry), reverse osmosis systems for drinking water, activated carbon filters, and water softeners (ion exchange filters) to address hard water issues. We can test your water to recommend the best system for your specific concerns.

Maintenance schedules vary by system type and your household's water usage. Generally, filters need to be replaced every 6-12 months, though some advanced systems may last longer. We provide clear guidance and can schedule routine maintenance for optimal performance.

Watch out for recurring drain clogs in multiple fixtures, sewage odors in your home or yard, lush green patches or soggy areas in your lawn, indentations in your yard, slow drains, or gurgling sounds coming from toilets when other fixtures are used.

This depends on the extent and nature of the damage. Minor, localized issues might be repairable with techniques like pipe relining or spot repairs. However, if your sewer line is old, frequently backing up, has extensive corrosion, or significant structural damage from tree roots, a full replacement may be the more cost-effective long-term solution. We use camera inspections to accurately diagnose the problem and recommend the best course of action.

Yes, in many cases, we can utilize trenchless technologies like pipe bursting or pipe lining, which significantly reduce the need for extensive excavation, saving your landscaping and driveway. We'll discuss if these options are suitable for your situation.

 First, locate your main water shut-off valve and turn off the water to your home immediately to prevent further damage. Then, contact The Plumb Hero's emergency services right away. We are available to respond promptly to urgent water leak situations.

Yes, we understand that plumbing emergencies don't stick to business hours. We offer emergency water leak services throughout Norcross and the Metro Atlanta area to provide rapid response when you need it most.

Our goal is to respond as quickly as possible to emergency calls. We prioritize urgent situations to minimize water damage and restore your plumbing. Contact us directly at (404) 457-9575 for immediate assistance.

Signs include an unexplained increase in your water bill, damp spots or puddles in your yard, reduced water pressure, discolored or murky water, the sound of running water when no fixtures are on, or cracks in your foundation or driveway.

A full water line replacement is typically recommended when you have frequent leaks, persistent low water pressure despite repairs, very old pipes (especially galvanized steel or polybutylene), extensive corrosion, or major structural damage to the pipe that makes repeated repairs inefficient.

The process typically involves diagnosing the exact issue, locating the existing line, carefully excavating (or using trenchless methods where applicable), installing new, durable piping (like PEX or copper), thoroughly testing the new line, and then backfilling and restoring the affected area. We ensure all work complies with local codes and minimizes disruption to your property.